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O. Perwira

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Review Open access Sep 2026

The Impact of Digital Transformation on Service Quality and Customer Loyalty in Business Organizations

Digital transformation has increasingly reshaped how business organizations design, deliver, and manage services, while simultaneously influencing customer evaluations and long-term relationships. This study aims to critically analyze the impact of digital transformation on service quality and customer loyalty in busin...

Ade Jaya Sutisna, Ridha Chairunissa, O. Perwira et al. · 0 citations

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