Author

Y. Wang

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Aug 2026

Unveiling the human touch: how AI chatbots’ emotional support and human-like profiles reduce psychological reactance to promote user self-disclosure in mental health services

Investigation of two dimensions of anthropomorphism in human–chatbot interactions revealed that high emotional support from a chatbot, particularly when presented with a human-like profile, effectively reduced psychological reactance, which promoted the adoption of adaptive coping strategies for managing stress.

Hanyoung Kim, Y. Wang · International Journal of Adv... · 17 citations · ⚡1