Between Bureaucracy and Politics: Evaluating Work Culture Implementation in a Regional Legislative Secretariat

Abstract

This study analyzes the role of the Secretary of the Regional House of Representatives (DPRD) in implementing Malang Mayor Regulation Number 23 of 2016 on Work Culture Guidelines. Using a qualitative approach, data were collected through interviews, observation, and documentation at the DPRD Secretariat of Malang City. The implementation was evaluated using George C. Edward III's policy implementation model. The findings demonstrate that the Secretary plays a strategic role in fostering work culture through exemplary leadership, continuous mentoring, and effective communication. The policy implementation is generally supported by clear standard operating procedures (SOPs), adequate facilities, and a positive implementer disposition. However, several inhibiting factors remain. These include unequal employee competencies, the adaptation process for staff transitioning to PPPK status, fluctuating legislative workloads, and latent role conflict stemming from the Secretary's dual accountability to both the DPRD and the Mayor. The study concludes that optimizing work culture requires continuous mentoring, strengthened human-resource capacity, and enhanced inter-divisional coordination.