Jul 2026· International Conference on Conversational User Interfaces· pp. 1-8· 0 citations· 66 references
Computer Science
TL;DR
This workshop proposes a paradigm shift toward designing context-specific CUIs that actively support communicative success through pragmatic cues, and brings together perspectives from HCI and social sciences to explore how users appropriate conversational AI across domains.
Abstract
The rise of LLMs has enabled CUIs to increasingly mimic human social and conversational cues, e.g., tone of voice and emotional expressions. However, this mimicry usually lacks strategic communicative intent, placing the cognitive burden of mutual understanding on the user. At the same time, CUIs based on general-purpose, task-agnostic LLMs are being deployed across varied domains with distinct, context-specific conversational needs, including, e.g., healthcare, education, and journalism. Therefore, there is a growing need to transition from arbitrary, domain-agnostic generation of pragmatic cues to strategic adaptation of both visual and linguistic interface features. This workshop proposes a paradigm shift toward designing context-specific CUIs that actively support communicative success through pragmatic cues. Bringing together perspectives from HCI and social sciences, we will explore how users appropriate conversational AI across domains. Through cross-disciplinary dialogue, the workshop aims to establish a shared vocabulary, identify domain-specific challenges, and lay the groundwork for future collaboration.
A systematic review of empirical studies reveals that empathy is highly situated and driven by functional goals, like health and well-being, transactional service, social interaction, and learning support, and a disproportionate focus on text-based over voice-based interfaces.
Supriya Khadka, Smit Desai· International Conference on...· 0 citations
This study reconceptualizes contemporary communication by extending the traditional notion of conversation to include not only face-to-face interaction but also non-face-to-face exchanges, as well as spoken, written, and multimodal forms of expression. In this framework, multimodal communication is treated as the prima...
Kyongmi Yang· The Korean Society of Human...· 0 citations
This workshop aims to gather a multidisciplinary community to reflect on pressing challenges and uncertainties and explore risk analysis and mitigation strategies in CUI design and deployment and build an international network of scholars and practitioners to promote responsible and human-centred conversational AI.
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Since the expansion of generative AI’s functions, chatbots such as Open AI’s Chat-GPT appear as more than tools. They can be perceived as communicative partners, shaping exchanges with high variability and linguistic competence. Current versions, such as Chat-GPT 5.5, even provide spoken language using different verbal...
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GenAI should be used as a structured rehearsal and feedback resource within teacher-designed speaking pedagogy, not as an autonomous replacement for human interaction or professional judgement.
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