Emerging Risks of Conversational AI
TL;DR
This workshop aims to gather a multidisciplinary community to reflect on pressing challenges and uncertainties and explore risk analysis and mitigation strategies in CUI design and deployment and build an international network of scholars and practitioners to promote responsible and human-centred conversational AI.
Abstract
Conversational User Interfaces (CUIs) are rapidly advancing, moving from single-task assistants to powerful and engaging artificial agents. As CUIs become embedded in daily life, the implications for users interacting with such systems demand closer scrutiny. While some issues are immediately identifiable (e.g. privacy risks, misinformation, AI hallucinations), others may only become visible after longer periods of use, including over-reliance, erosion of human agency, or the normalization of biased or exclusionary language. This workshop aims to gather a multidisciplinary community to reflect on pressing challenges and uncertainties and explore risk analysis and mitigation strategies in CUI design and deployment. Through presentations, discussions, and collaborative design activities, participants will examine immediate and longitudinal risks and share empirical insights. The activities will support developing interdisciplinary frameworks to understand and handle unintended consequences of CUIs. The workshop seeks to build an international network of scholars and practitioners to promote responsible and human-centred conversational AI.