Jae Chung, Yu Ding, and Ajay Kalra reveal how personal storytelling, social connections, and emotional expression on social media can dramatically boost audience engagement, increasing viewer’s interactions and their perception of influencers as authentic. 1
Giovanni Luca Cascio Rizzo and Francisco Villarroel Ordenes explore how language that conveys enthusiasm and excitement in social media posts affects consumer engagement with micro- and macro-influencers. Drawing on field data and experiments, they reveal when and why emotional arousal increases or undermines viewers’...
Li Chen and Andrew N. Smith explain how video influencers can increase their viewers’ engagement with sponsored content. They show that clear disclosure of sponsorships boosts this engagement, while excessive customization and subjective endorsements may backfire, undermining the perceived authenticity that makes influ...
Simone Wies, Alexander Bleier, and Alexander Edeling explore the link between influencers’ follower count and viewers’ engagement. Influencers with few followers see high engagement, but as follower count increases, engagement decreases. They present strategies for optimizing social media marketing campaigns.
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