Feb 2027· Computer/law journal· 0 citations· 21 references
TL;DR
The findings indicate an accuracy–relevance asymmetry: relevance attracts attention, whereas perceived accuracy more strongly reinforces purchase decisions.
Abstract
This study examines how perceived accuracy and contextual relevance of artificial-intelligence-based product recommendations influence purchase decisions among Generation X e-commerce users in Jakarta. A quantitative explanatory design was modeled with 300 respondent profiles and 18 reflective indicators. Partial least squares structural equation modeling, 10,000-resample bootstrapping, coefficient-difference testing, and tenfold cross-validation were applied. Perceived accuracy had a stronger positive effect on purchase decisions (β=.604, p<.001) than relevance (β=.217, p<.001), and the difference was significant (Δβ=.387, p<.001). The model explained 54.2% of purchase-decision variance and showed positive Qpredict2 values. The findings indicate an accuracy–relevance asymmetry: relevance attracts attention, whereas perceived accuracy more strongly reinforces purchase decisions.
It is shown that the value pathway is more dependable than the trust pathway in translating AI recommendation quality into purchase intention, indicating that recommendation quality is a meaningful but limited part of the wider purchase decision.
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