This study examines how Smart Technology Experience shapes Generation Z's satisfaction and loyalty to the tourism and hospitality industry in Bali, given the acceleration of digital transformation of services and the high expectations of young tourists for technology-based experiences. This study uses a quantitative ap...
This study examines the effect of cultural attractions on tourist satisfaction and its subsequent impact on tourist loyalty. It also investigates differences between first-time and repeat visitors using a multi-group analysis approach. Data were collected from tourists visiting Malioboro, Yogyakarta, Indonesia, using a...
This study develops a data-driven model to examine the determinants of tourist satisfaction and revisit intention by integrating social media analytics and service quality factors within a digital tourism context. The rapid growth of big data generated through social media platforms has transformed how tourists perceiv...
Kintamani is one of Bali's most visited culinary destinations, yet little is known about how smart tourism shapes the experience of visitors who come specifically for its food. This study examines the effect of smart tourism on tourist satisfaction and revisit intention at Kintamani's culinary tourism destination, with...
The adoption of internet-enabled service innovations has become an increasingly important focus in in-destination tour services. However, the effects of these services, particularly in the context of self-service and group travel, remain underexplored. This study develops a framework based on the service innovation mod...
The rapid development of digital technology has significantly transformed the tourism industry, including homestay services that increasingly rely on digital platforms to improve customer experiences. However, the adoption of digital services among community-based homestays remains uneven, particularly in rural tourism...
We use cookies to run the site and, with your consent, for analytics and to show ads. See our Cookie Policy.
