Author

Moh. Sholeh

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Review Open access Sep 2026

The Impact of Digital Transformation on Service Quality and Customer Loyalty in Business Organizations

Digital transformation has increasingly reshaped how business organizations design, deliver, and manage services, while simultaneously influencing customer evaluations and long-term relationships. This study aims to critically analyze the impact of digital transformation on service quality and customer loyalty in busin...

Ade Jaya Sutisna, Ridha Chairunissa, O. Perwira et al. · Journal of Social Science an... · 0 citations

Review Open access Sep 2026

Developing an artificial intelligence-driven smart financial management model for strengthening corporate financial resilience amid technological disruption and market volatility

The findings indicate that Artificial Intelligence significantly enhances financial intelligence, predictive analytics, intelligent decision-making, continuous risk monitoring, and adaptive organizational learning, enabling organizations to respond proactively to financial uncertainty.

Kusiyah Kusiyah, L. Judijanto, G. P. Tahu et al. · Lentera Negeri · 0 citations

Review Open access Aug 2026

Optimizing Financial Risk Management Through the Integration of Artificial Intelligence Machine Learning and Strategic Human Resource Management to Anticipate Financial Crises and Enhance Corporate Financial Stability

The study concludes that combining AI, ML, and SHRM enables organizations to proactively manage financial uncertainty, improve crisis preparedness, and achieve long-term corporate financial stability in an increasingly dynamic business environment.

Haris Aulia Rahman, Ardilla Ayu Kirana, Moh. Sholeh et al. · Mandalika Journal of Busines... · 0 citations