In customer contact centers, human agents often struggle with long average handling times (AHT) due to the need to manually interpret queries and retrieve relevant knowledge base (KB) articles. While retrieval augmented generation (RAG) systems using large language models (LLMs) have been widely adopted in industry to assist with such tasks, RAG faces challenges in real-time conversations, such as inaccurate query formulation and redundant retrieval of frequently asked questions (FAQs). To address these limitations, we propose a decision support system that can look beyond RAG by first identifying customer questions in real time. If the query matches an FAQ, the system retrieves the answer directly from the FAQ database; otherwise, it generates answers via RAG. Our approach reduces reliance on manual queries, providing responses to agents within 2 seconds. Deployed in AI-powered human-agent assist solution at Minerva CQ, this system improves efficiency, reduces AHT, and lowers operational costs. We also introduce an automated LLM-agentic workflow to identify FAQs from historical transcripts when no predefined FAQs exist.
Clustering is a fundamental task in machine learning and data science, and similarity graph-based clustering is an important approach within this domain. Doubly stochastic symmetric similarity graphs provide numerous benefits for clustering problems and downstream tasks, yet learning such graphs remains a significant challenge. Marcus theorem states that a strictly positive symmetric matrix can be transformed into a doubly stochastic symmetric matrix by diagonal matrices. However, in clustering, learning sparse matrices is crucial for computational efficiency. We extend Marcus theorem by proposing the Marcus mapping, which indicates that certain sparse matrices can also be transformed into doubly stochastic symmetric matrices via diagonal matrices. Additionally, we introduce rank constraints into the clustering problem and propose the Doubly Stochastic Adaptive Neighbors Clustering algorithm based on the Marcus Mapping (ANCMM). This ensures that the learned graph naturally divides into the desired number of clusters. We validate the effectiveness of our algorithm through extensive comparisons with state-of-the-art algorithms. Finally, we explore the relationship between the Marcus mapping and optimal transport. We prove that the Marcus mapping solves a specific type of optimal transport problem.
Jinghui Yuan, Chusheng Zeng, Fangyuan Xie et al.· 0 citations
The emergence of Transformer-based Large Language Models (LLMs) has substantially augmented the capabilities of Natural Language Processing (NLP), thereby intensifying the demand for computational resources. Therefore, enhancing efficiency based on factors like computational requirements, energy consumption, carbon footprint and financial cost has become a vital area of research. This motivates us to conduct a survey on Transformer-based LLMs in NLP from the perspective of efficiency. In this survey of 312 articles, the efficiency-improvement endeavors have been systematically discussed targeting various aspects such as data curation, model design, model downsizing, and dynamic inferencing. This has been augmented with efficiency considerations in model adaptation strategies like pre-training, fine-tuning, prompt-engineering and Retrieval-Augmented Generation (RAG). Furthermore, a statistical analysis followed by an in-depth evaluation of the efficiency and efficacy of more than 30 renowned NLP models has been performed on 13 evaluation benchmarks. This paper offers valuable insights for researchers, professionals as well as scholars, and explores the trend of research toward sustainable practices in NLP.
Clinical guidelines underscore the importance of regularly monitoring and surveilling arteriovenous fistula (AVF) access in hemodialysis patients to promptly detect any dysfunction. Although phono-angiography/sound analysis overcomes the limitations of standardized AVF stenosis diagnosis tool, prior studies have depended on conventional feature extraction methods, restricting their applicability in diverse contexts. In contrast, representation learning captures fundamental underlying factors that can be readily transferred across different contexts. We propose an approach based on deep denoising autoencoders (DAEs) that perform dimensionality reduction and reconstruction tasks using the waveform obtained through one-level discrete wavelet transform, utilizing representation learning. Our results demonstrate that the latent representation generated by the DAE surpasses expectations with an accuracy of 0.93. The incorporation of noise-mixing and the utilization of a noise-to-clean scheme effectively enhance the discriminative capabilities of the latent representation. Moreover, when employed to identify patient-specific characteristics, the latent representation exhibited performance by surpassing an accuracy of 0.92. Appropriate light-weighted methods can restore the detection performance of the excessively reduced dimensionality version and enable operation on less computational devices. Our findings suggest that representation learning is a more feasible approach for extracting auscultation features in AVF, leading to improved generalization and applicability across multiple tasks. The manipulation of latent representations holds immense potential for future advancements. Further investigations in this area are promising and warrant continued exploration.
Li-Chin Chen, Yi-Heng Lin, Li-Ning Peng et al.· 0 citations
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Three generations of software have transformed the role of artificial intelligence in society. In the first, programmers wrote explicit logic. In the second, neural networks learned programs from data. In the third, large language models turn natural language itself into a programming interface. These shifts reach far beyond computer science, reshaping how societies generate knowledge, make decisions, and govern themselves. While generative adversarial networks introduced the era of deepfakes and synthetic media, large language models have added a new class of systemic risks. This report performs "mindhunting" for LLMs by applying a forensic-psychology profiling methodology to characterize AI based on documented features, e.g., hallucinations, bias and toxicity, sycophancy, fabrication and confabulation, knowledge without understanding, discontinuity and the inability to learn from experience, jagged intelligence, shortcuts and fractured representations. The resulting profile reveals an "entity" that confabulates fluently, amplifies its users' biases, possesses encyclopedic recall without causal understanding, and erodes the competence of those who depend on it. The implications extend to institutional erosion across law, academia, journalism, and democratic governance. To address these challenges, this report proposes a four-pillar framework for AI resilience: (i) cognitive sovereignty, which preserves the capacity for independent judgment, (ii) measurable control, which translates ethical commitments into enforceable standards and red lines, (iii) partial autonomy, which maintains human agency at critical decision points, and (iv) openness to guarantee transparency and accessibility (open-source, open-access, and open-data). This report is an updated and extended version of arXiv:1912.08786v1.
Long-horizon research agents solve open-ended tasks through iterative retrieval, aggregation, and synthesis, but context grows rapidly while the marginal value of additional evidence often declines. This leads to unnecessary token cost, higher latency, and noisier inputs for final report generation. We study marginal value estimation for context management in deep research agents and present the first systematic stage-aware comparison of pruning strategies across the pipeline. We evaluate lightweight heuristic criteria and a learned value model at pre-retrieval, post-retrieval, and pre-synthesis stages. Our results show that pruning effectiveness depends more on where pruning is applied than on the specific scoring rule: early pruning yields the largest end-to-end savings, while later pruning mainly refines the final synthesis context. Lightweight heuristics reduce token usage by up to 73% with little quality degradation, learned pruning remains competitive on selected trade-offs, and no single method dominates across quality, efficiency, and faithfulness. These findings provide practical guidance for designing efficient long-horizon agentic systems.
Harshitha Kolukuluru, Reshma Ashok, Kirat Arora et al.· 0 citations
General-purpose wearable foundation models are pretrained on broad sensor streams and populations, but their representations are not organized around women's health. FemWear is a women's wearable foundation model, obtained by parameter-efficiently repurposing a pretrained general multimodal wearable backbone into a specialized representation for women's health. It keeps the pretrained patch projection and Transformer encoder frozen and trains 239,236 encoder parameters - 1.11% of a 21.54M-parameter encoder - through low-rank residual adapters and causal task-family heads, producing one shared longitudinal representation for menstrual, symptom, affective, sleep/recovery, autonomic, activity, and pregnancy outcomes. We evaluate six cohorts with 63 comparable primary metrics, 33 from women's-health cohorts, while retaining the 32-task OpenMHC ability-retention benchmark. On a fixed participant split over three seeds, FemWear improved cycle-phase macro-F1 by 8.15% and reduced mean absolute error for cramps, mood symptoms, and sleep problems by 9.32%, 5.80%, and 9.43%; 24-hour onset AUPRC decreased by 3.40%. A stricter 42-participant nested leave-one-participant-out audit retained positive changes for 24-hour onset (+2.87%), 72-hour onset (+6.35%), and cramps (+2.19%), while phase, mood, and sleep changes were neutral or negative and no endpoint had a strictly positive corrected confidence interval. Capacity-matched experiments beat a latest-day multilayer perceptron but not shared-GRU or multi-gate mixture-of-experts baselines. Train-only calibration reduced onset expected calibration error by 84.2-88.2% with zero temporal-nesting violations. FemWear is therefore a women's wearable foundation model: a reproducible, parameter-efficient specialization delivering targeted transfer across women's-health tasks and coherent probability outputs.
Planning over Temporal Dynamic Knowledge Graphs (TDKGs) presents theoretical challenges in open-world environments with incomplete information. Existing action formalisms often face decidability issues and the Ramification Problem, while structural abduction requires expansive combinatorial search spaces. We introduce a unified framework with two modules--PIE-Abducer (incremental direct-derivation abduction) and PIE-APT (Abductive Planning for TDKGs)--operating natively on the expressive SROIQ Description Logic. Modeling state transitions as non-monotonic updates to deductively closed DL theories, we represent actions natively in OWL. This leverages an incremental reasoner to preserve decidability and natively bypass the Ramification Problem. To address incomplete knowledge, PIE-Abducer circumvents Minimal Hitting Set (MHS) enumeration. Instead of combinatorial search, it injects the logical negation of a goal into a consistent DL branch and synthesizes missing premises via direct refutation consequences. PIE-APT employs a recursive Generate-and-Test architecture, interleaving backward-chaining A* search with PIE-Abducer to synthesize both action sequences and abductive assumptions. Candidates undergo strict validation via forward-chaining Temporal Projection to evaluate logical trajectories. We evaluate four OWL benchmarks targeting semantic abilities missing from classical planning: parameterized goals with witness search, mid-search DL entailment, open-world assumption injection, and adversarial plan synthesis. Results show qualitative superiority over classical planners and prove our direct-derivation approach significantly outperforms an MHS-faithful baseline in abductive enrichment.
Amir Hossein Sharafi, Alireza Shahbazi· 0 citations
Fixed benchmarks are costly to renew and cannot adapt their questions to model-specific failures. We ask whether LLMs can instead discover one another's weaknesses and turn those observations into an evaluation process. To study this question, we introduce \textbf{LivingArena}, an automated peer-probing framework in which models take turns testing one another. Using the interaction history, each questioner identifies potential weaknesses of its opponent and constructs targeted, verifiable questions to probe them. A 3,600-round tournament of ten models reveals a clear role asymmetry: strong answerers are not always reliable questioners, because they may generate internally inconsistent tests or fail to verify their own reference answers. After a questioner exposes an answerer's failure, it is more likely to pursue the same capability domain, while the answerer's weakness recurs on independently generated questions, including questions written by different models. These findings show that peer probing can reveal persistent model-specific weaknesses while separately evaluating answering and reliable test construction. By automating this process and allowing test difficulty to evolve with model capabilities, LivingArena provides a "living" benchmark for model development, red-teaming, and capability-aware multi-agent coordination. We publicly release our code: https://github.com/galaxyChen/LivingArena
Xingyu Chen, Rui Wang, Zhaopeng Tu et al.· 0 citations
This paper presents an information-gain-guided reinforcement-learning sensor-selection framework for single-vessel tracking in heterogeneous maritime sensor networks. The proposed approach is motivated by information-theoretic sensor management: instead of activating all sensors or repeatedly performing computationally expensive online expected-information-gain evaluation, a learned policy selects one tracking-relevant sensor at each decision epoch. A Bayesian sequential Monte Carlo tracker estimates the vessel state from noisy measurements and provides a belief representation for scheduling under nonlinear and non-Gaussian conditions. A Proximal Policy Optimization agent selects one of five sensors in a georeferenced simulation of the CMMI Smart Marina testbed at Ayia Napa Marina, Cyprus. The policy is trained on the testbed's actual five-sensor configuration. The agent observes belief-state, detection-history, coverage, sensor-geometry, and realized-information-gain features. The reward is defined as a realized-information-gain term gated by an observability mask. Final-test simulations compare the proposed framework with random single-sensor selection, always-on sensing using all sensors simultaneously, and the expected-information-gain sensor-selection baseline proposed in our previous work. Results show that the learned policy achieves tracking performance close to always-on sensing while activating only one sensor per decision time step and avoiding the computationally expensive online entropy search required by expected-information-gain selection. Additional zero-shot evaluation without retraining on ten moderately perturbed versions of actual layout configuration showed broadly stable tracking, with any increase in positional tracking error remaining below 1 meter across all perturbations.
Andrei Starodubov, Yaqub Aris Prabowo, Andreas Hadjipieris et al.· 0 citations
Vision Language Models (VLMs) are increasingly used in place of traditional OCR pipelines for document understanding. In this paper, we show they do not always act as faithful transcribers: when text is imperfect, they often tend to rewrite it into a more plausible form - a behavior that clean-text OCR benchmarks cannot detect. We introduce FaithC4, a multilingual perturbation benchmark of 1,455 single-page documents (English, Chinese, Korean) with three perturbation families: scramble, random substitution, and visually similar substitution. We use the benchmark to evaluate 15 systems spanning general-purpose VLMs, OCR-specialized VLMs, and traditional OCR pipelines. These three categories differ in WER degradation under perturbation: general-purpose VLMs degrade by up to 6.9 points, OCR-specialized VLMs by 0.1-3.4 points, and traditional OCR by less than 0.8 points on English. Probing Qwen3-VL-4B layer-by-layer, we identify a consistent pattern: rewriting fires only when a perturbed word's final layer FFN representation stays close to the original encoding; when the representation diverges sufficiently, the model transcribes faithfully. Word length affects rewriting rate: short words (4-6 characters) are rewritten up to 10% of the time, with a sharp cutoff at 8 characters above which rewriting drops to 0%.
Gwang Gook Lee, Kenan Emir Ak, Jay Mohta et al.· 0 citations
Quantized small reasoning models can enter repetitive or otherwise unproductive trajectories, yet standard decoding does not adapt to the trajectory as it unfolds. We study MGT-B, a fixed, weight-preserving controller that converts overlapping windows of uncertainty, repetition, and local-change features into position-conditional empirical tail probabilities. It accumulates mixture betting factors with a CUSUM-shaped reset, and, after an alarm, restores a coherent earlier token and key-value-cache state before constrained re-decoding. On MATH-500, a paired three-seed evaluation over 1,500 generations per method raises exact-normalized accuracy from 54.73% for vanilla decoding to 56.40% (+1.67 percentage points; problem-clustered bootstrap 95% CI [+0.47, +2.80]), while a prospectively profiled random-intervention control reaches 54.60%. The gain is positive in all three seeds and costs 5.14% more sampled tokens. Seed-0 ablations show that rollback alone does not explain the result and that an isolated repetition penalty is harmful. Five-sample self-consistency reaches 70.0% but uses about 4.84x as many tokens as MGT-B. On the harder, non-overlapping Omni-MATH evaluation, however, MGT-B obtains 16.60% versus 16.67% for vanilla (-0.07 points; clustered 95% CI [-0.33, +0.20]) with 2.10% more sampled tokens. Thus, MGT-B provides a modest, reproducible local improvement on MATH-500 in the studied configuration, but the effect does not transfer to Omni-MATH and should not be interpreted as a general improvement in mathematical reasoning.
El Hassane Ettifouri, Ayoub Belfatmi, Mahaman Sanoussi Yahaya Alassan et al.· 0 citations
