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human-computer interaction

495 papers

#artificial intelligence Preprint Open access Sep 2026

Beyond Pixels: Exploring DOM Downsampling for LLM-Based Web Agents

The advent of large language models (LLMs) has sparked an evolution of autonomous web browsing agents: given a web browsing task and serialised user interface (UI) state, an LLM is expected to suggest input actions that incrementally solve the given task. The central challenge lies in serialising UI state for LLMs. Web agents have increasingly relied on grounded graphical UI (GUI) snapshots - screenshots augmented with visual cues - favoured for their modest input token footprint. Document object model (DOM) snapshots, serialised as HTML, represent a compelling alternative that leverages previously demonstrated HTML interpretation capabilities of LLMs. Their excessive token footprint, however, has precluded reliable deployment with web agents to date. We propose D2Snap, an algorithm to downsample the DOM, premised on preserving actionability and actionability-discriminating features. We evaluate D2Snap-downsampled DOM snapshots using a snapshot-variant web agent (GPT-4o) on a dataset sampled from Online-Mind2Web. Whilst 42% of raw DOM snapshots exceed the model context window (128 x 10^3 tokens), all D2Snap-downsampled DOM snapshots of our reference configuration fit, at a mean context utilisation of 16.5%. Against the 67% success rate of a grounded GUI snapshot baseline, our configuration attains 73% (+5.8%pt; 95% CI -13.6 to +26.0%pt; McNemar, p = 0.47), excluding a deficit (one-sided 95%) beyond 11%pt. Image input moreover appears to add little to snapshot utility; grounding text alone attains 62% (-5.8%pt; McNemar, p = 0.37).

Thassilo M. Schiepanski, Nicholas Pi\"el · 0 citations
#natural language process... Preprint Open access Sep 2026

Rating the Pitch, Not the Product: User Evaluations of LLMs Reflect Expectations More Than Performance

Imagine two users interact with the same LLM. One has been told it is the cutting-edge flagship model; the other, an older, weaker model. They walk away with markedly different ratings of its usefulness and intelligence, yet they used the same model. In a controlled study, 162 participants each used one of six LLMs from two families across three collaborative tasks, after first viewing a landing page that matched, overstated, or understated their model's true capability. This pre-interaction framing shifted user opinions and interaction behavior while task performance did not. Oversold users rated the model more favorably and used more directive prompting, while Undersold users wrote longer, more collaborative prompts. The quality of what users and the model produced together depended only on the model's true capability, not on what users were told. Participants' change in model impressions after use, measured across two impression measures, was not predicted by task performance ($\beta = -0.01$ and $0.11$, both n.s.), but by whether the model met users' expectations ($\beta = 0.47$ and $0.50$, both $p < .001$) and how confident they felt working with it ($\beta = 0.47$ and $0.36$, both $p < .001$). After interaction, users are still rating the pitch, not the product: user-elicited LLM evaluations, including the preference data driving public leaderboards, measure expectation management at least as much as the model itself.

Robert Morabito, Tyler McDonald, Charitra Viswanath et al. · 0 citations
#natural language process... Preprint Open access Sep 2026

Pearmut: Human Evaluation of Translation Made Trivial

Human evaluation is the gold standard for multilingual NLP, but is often skipped in practice and substituted with automatic metrics because it is notoriously complex and slow to set up with existing tools with substantial engineering and operational overhead. We introduce Pearmut, a lightweight yet feature-rich platform that makes end-to-end human evaluation as easy to run as automatic evaluation. Pearmut removes common entry barriers and provides support for evaluating multilingual tasks, with a particular focus on machine translation. The platform implements standard evaluation protocols, including DA, ESA, and MQM, and is extensible to support new protocols. It features document-level context, absolute and contrastive evaluation, attention checks, ESAAI pre-annotations and both static and dynamic assignment strategies. Pearmut enables reliable human evaluation to become a practical, routine component of model development and diagnosis rather than an occasional effort.

Vil\'em Zouhar, Tom Kocmi · 0 citations
#natural language process... Preprint Open access Sep 2026

Augmenting Interviewer Judgments of Patient Experience with Automatic Language Analysis

Understanding how psychiatric patients subjectively experienced a clinical conversation is important for feedback and alliance-related process monitoring. While interviewers form post-session judgments about patient experience, these judgments do not always match patients' self-reports. Automatic approaches for predicting perceived interaction quality from conversation have been proposed, but it remains unclear whether such approaches can complement human judgment rather than simply replicate it. To address this gap, we evaluate a clinician-support framework in which post-session interviewer ratings are combined with automatic language-based predictions to estimate patient-reported interaction quality in free clinical interviews. We assess this integration across multiple standard model types, including Ridge, SVR, MLP, GRU, and BiLSTM, all trained on sentence embeddings extracted from dyadic transcripts of 107 free conversations between psychiatric patients and interviewers. Our results show that combining interviewer judgments with model predictions through simple averaging yields the strongest overall performance. The interviewer-only baseline reached a Pearson correlation of 0.365. Among fully automatic models, Ridge achieved the strongest Pearson correlation (r = 0.286), while BiLSTM achieved r = 0.270. The strongest result was obtained by BiLSTM interviewer integration (r = 0.403). Our findings suggest that automatic language analysis and interviewer judgment capture complementary aspects of patient experience and that their combination provides a more accurate approximation of the patient's own report than either source alone.

Aowen Shi, Michal Balazia, Danilo Postin et al. · 0 citations
#natural language process... Preprint Open access Sep 2026

How Mental Health Self-Disclosure Becomes Visible: Evidence from Eight Conditions on Reddit

People share mental health diagnoses on social media, yet how such language becomes visible around their self-disclosure, and whether community engagement tracks it, remain unexamined across conditions. We analyze 89,605 Reddit posts from 739 users across eight conditions, removing each user's diagnosis disclosure and aligning their surrounding posts to that anchor. Within the pre-disclosure year, language-visible burden was highest in the month before disclosure for six conditions, earlier for post-traumatic stress disorder and furthest from it for borderline personality disorder, and remained visible afterward rather than resolving. The theme Seeking Clinical Explanations showed the largest early-to-late difference before disclosure in five conditions, yet engagement rarely tracked what users wrote: only 9 of 360 language--engagement correlations survived correction. Disclosure is therefore a waypoint in an unevenly visible process, and we offer implications for community practice and platform design where engagement metrics do not reflect clinical need.

Renkai Ma, Lingyao Li, Shanting Chen et al. · 0 citations
#natural language process... Preprint Open access Sep 2026

You Shouldn't Have Asked: A Pragmatics-Inspired Taxonomy for Evaluating LLM Refusals

Refusals are often treated as face-threatening acts in pragmatics because they can challenge the requester's socially claimed self-image. Large language models (LLMs) are increasingly trained to refuse unsafe and inappropriate requests, and these refusals may harm users when models fail to manage this interactional cost properly. While existing work has mainly approached LLM non-compliance as a safety-alignment outcome, it does not provide a way to evaluate whether LLMs refuse appropriately across different harmful contexts. To study this question, we propose (to our knowledge) the first taxonomy of LLM refusals that is grounded in pragmatic theory. Applying this taxonomy to responses from 16 modern LLMs across 14 harm categories, we find that although models differ in how they refuse, their refusals are overall explicit and strongly morally evaluative, with interactional repair occurring mainly through offering or providing safer alternatives instead of interpersonal facework. This pattern is especially consequential in sensitive harm contexts, where overuse of negative framing may make users feel shamed or provoked, undermining the purpose of safe non-compliance. We therefore call for alignment evaluation that considers not only whether models refuse harmful requests, but also whether they refuse in ways that are contextually adaptive and socially accountable for the interactional consequences of saying no.

Ruoxuan Li, Pinqiao Wang, Sheng Li et al. · 0 citations
#natural language process... Preprint Open access Sep 2026

Toward Cultural Alignment: Human-Centered Evaluation of Multimodal AI Stories Across Five African Communities

In this paper, we examine how well AI-generated multimodal stories align with the lived practices, relationships, language, values, and visual expectations of the communities they represent. We conduct a community-grounded mixed-methods evaluation with 19 culture representatives across five African communities, combining quantitative annotations with qualitative focus group discussions. We find that cultural alignment depends not simply on recognizable cultural markers, but on how those markers fit social, linguistic, procedural, and visual context. From these evaluations, we develop a taxonomy of cultural alignment comprising five broader cultural marker categories and eight recurring mechanisms of misalignment. We additionally evaluate five multimodal LLM judges to examine whether automated evaluation can approximate community-grounded judgments at scale. Judge reliability and score calibration vary substantially across communities, with no single judge performing consistently across all five settings. These findings motivate community-calibrated evaluation pipelines in which automated judges are validated against community judgments to determine where they can be trusted and where human review remains necessary.

Millicent Ochieng, Felermino D. M. A. Ali, Elizabeth A. Ankrah et al. · 0 citations
#artificial intelligence Review Jul 2026

From GenAI Virtual Patient Dialogue Logs to Teacher-Interpretable Process Evidence: A Learning Analytics Study in Higher Education

Medical history taking is a dialogue-based clinical reasoning task in which learners must gather, organise, and integrate patient information while the consultation unfolds. Generative AI-powered virtual patients (GenAI VPs) make repeated history taking practice scalable and preserve full turn by turn dialogue. However, these logs are educationally difficult to use directly. Complete transcripts are too detailed for routine teacher review, whereas final scores obscure whether learners followed up patient cues, checked uncertainty, or used summaries to guide later questioning. This study examined whether coded GenAI VP dialogues can provide teacher-interpretable process evidence of clinical reasoning. We analysed 1{,}030 GenAI VP dialogues from 210 second-year medical learners across five weeks chest-pain cases. Each consultation was teacher-scored using a rubric assessing the full history taking dialogue, and consultations were classified within each week as high- or low-rated using the weekly median score. To explain how rated performance was reflected in the dialogue process, we applied three analytic layers to the same coded dialogue data: behavioural prevalence, local co-occurrence using Epistemic Network Analysis, and sequential transition using Transition Network Analysis. High-rated consultations involved more history taking activity, but differences were not simply about volume. High rated consultations more often connected information gathering and symptom exploration with communication, checking, organisation, and synthesis. Summarising and organising moves more often led to verification or mechanism-oriented follow-up. These findings show how layered analysis of GenAI VP dialogue logs can reveal process patterns associated with high rated history taking and support process-focused feedback in medical education.

Xinyu Li, Zijian Li, Mengyu Xia et al. · 0 citations
#artificial intelligence Preprint Open access Sep 2026

TSExplorer: An interactive data annotation and exploration tool for time-series data

We present TSExplorer, a cross-platform tool for interactive annotation and exploration of time-series data. The tool enables users to inspect high-dimensional datasets through multiple complementary 2D visualizations derived from high-dimensional feature representations. TSExplorer is designed as a general-purpose research tool supporting a wide range of workflows, including exploratory data analysis, annotation of unlabeled or partially-labeled datasets, comparison of feature representations, and post-hoc inspection and refinement of existing labels with interactive visual feedback.

Einari Vaaras, Manu Airaksinen, Okko R\"as\"anen · 0 citations
#artificial intelligence Preprint Open access Sep 2026

Toward Postural State Classification in Immersive VR with Multimodal Data and Explainability Analysis

Ensuring a safe virtual reality (VR) experience requires systems that can predict and respond when users lose their balance. Although prior work has examined fall prediction and motion sickness, many approaches are regression-based and postural state classification remains less explored. This study compares machine learning (ML) and deep learning (DL) models for classifying postural states in VR under visual perturbations. We used a multimodal dataset containing kinematic, electromyographic (EMG), and electrodermal activity (EDA) signals. The data were prepared for a binary task to distinguish balanced from imbalanced postural states, and participant-wise downsampling addressed class imbalance. All models were evaluated with Leave-One-Participant-Out (LOPO) cross-validation to test generalization to unseen participants. Among the models, the Mamba-inspired CNN (MI-CNN) achieved the highest accuracy of 96.76%. SHapley Additive exPlanations (SHAP) analysis improved interpretability and identified the most influential classification factors. The SHAP results showed that kinematic features were dominant, indicating that body-motion patterns are informative for detecting imbalance in VR. We also evaluated MI-CNN using only the top two-thirds of features ranked by SHAP importance. Despite a 33% reduction in input dimensionality, the model maintained performance, achieving 0.957 accuracy and 0.957 F1-score, with about a 1% decrease compared with the full-feature model. These findings suggest that multimodal sensing, temporal deep learning, and explainable AI can support reliable classification of balance-related instability in VR. Accurate recognition of imbalanced postural states may raise awareness of fall risk and guide safer, adaptive VR systems that respond to instability while improving user safety and experience. Code is available at: https://github.com/NipaAnjum/MI-CNN.

Nipa Anjum, Md Irfan Pavel, Robert Gonzalez Jr et al. · 0 citations
#artificial intelligence Preprint Open access Sep 2026

HoopMind: A Real-Time Neural Game-Tree System for Opponent-Aware Possession Planning

School coaches prepare for opponents with game film and intuition. The analytics tools of professional teams stay out of reach. We ask how far public data can close this gap. Professional basketball is our case study, chosen for its data rather than the league. We fuse five public sources into one per-shot dataset of 4.23M shots over 21 seasons. The sources are shot locations, two play-by-play feeds, official matchup tracking, and player biometrics. Alignment across them is 99.5% to 100%. We also report two data pitfalls that are easy to miss. We then model a half-court possession as a sequential game. Shot values come from ShotNet, an embedding multilayer perceptron (MLP). On a held-out season it beats a zone-rate baseline and a logistic baseline, and its probabilities are well calibrated. A depth-limited expectimax search then solves the offensive decision tree, with branch-and-bound pruning to keep it real time. All training runs offline, so the online system stays light. A scouting planner and a playable simulator both run in a single browser page.

Yibo Gong, Cong Guo, Jiacheng Ding · 0 citations
#computer vision Conference Sep 2000

Is management commitment a necessity after all in software process improvement?

Literature and practice has established that the lack of management commitment has been one of the top reasons for a failed SPI (software process improvement) initiative. The paper reports results from an ongoing study aimed at clarifying the role and the meaning of management commitment in SPI initiatives. Results from five focused interviews with SPI professionals are reported together with results from 12 SPI initiatives where the level of management commitment (in terms of concrete signs) was measured in order to test whether it would correlate with the level of success of an SPI initiative. In contrast with the evidence from the literature, the results show that none of the signs of management commitment correlated significantly with the success of the SPI initiatives. It is suggested that the concept of champion may have explained the SPI project success better than management commitment. The paper concludes that many of the SPI initiatives do not require management commitment beyond obtaining the resources needed.

P. Abrahamsson · 27 citations · ⚡2

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